Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which Vanibit Innovlabs Private Limited ("the Company") provides refunds to users of its platform SchoolSeeker ("the Platform"). The Platform enables parents to register and apply for school admissions for their children through a seamless digital process. By using the Platform, you agree to be bound by this Refund Policy. The purpose of this policy is to ensure transparency and fairness in addressing refund-related concerns of our users.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

2.1. Double Payments

If a payment is made twice for the same transaction due to a technical error or user mistake, the Company will initiate a refund for the duplicate payment. Users are required to notify the Company promptly with proof of the duplicate transaction. Upon verification, the refund will be processed within 15 business days.

2.2. Payment Gateway Errors

In cases where a payment fails or is processed incorrectly due to a payment gateway error, the Company will investigate the matter upon receiving a complaint from the user. If the error is validated, the Company will process a refund for the affected amount. Users must provide relevant transaction details to facilitate the verification process.

2.3. Application Fees Levied by Schools

Refunds for application fees paid to schools through the Platform will be considered only under specific circumstances and at the discretion of both the Company and the respective school. These cases include:

• Technical Errors: Instances where technical issues on the Platform or payment gateway result in incorrect payments.
• Formal Requests from Schools: Situations where the school formally requests a refund approval due to unique circumstances.

In such cases, the Company will work collaboratively with the school to assess the eligibility of the refund. Users are required to provide all necessary documentation and comply with the refund procedures specified by the Company and the school.

3. Non-Refundable Cases

The following payments are non-refundable:

3.1. Application Fees Where the Application Has Been Successfully Submitted to the School

Once an application has been successfully submitted to the school, the associated application fee is deemed non-refundable. This applies even if the user decides to withdraw the application at a later stage, as the service for submitting the application has already been fulfilled.

3.2. Payments Made After the User Has Acknowledged the Terms and Conditions of the Application Process

Any payments made after the user has explicitly agreed to the terms and conditions of the application process are non-refundable. By acknowledging the terms, the user accepts the policies governing the transaction and waives the right to claim a refund unless explicitly stated otherwise.

3.3. Payments for Services Provided on the Platform Where No Technical Error or Duplicate Payment is Proven

For payments made for services rendered through the Platform, refunds will not be provided if there is no evidence of a technical error or duplicate payment. This includes payments for services such as account setup, application submission, and any other platform functionalities that were successfully delivered.

4. Refund Request Process

To request a refund, users must follow these steps:

4.1. Submission of Refund Request

Users must submit a written refund request via the email address provided on the Platform.

The refund request must include:

• Transaction ID of the payment.
• Payment receipt as proof of the transaction.
• A detailed explanation of the issue that warrants the refund request.

4.2. Verification and Processing

Upon receiving the refund request, the Company will conduct a thorough review to verify the claim. The Company may contact the user for additional information or documentation if necessary. For application fees, the Company will coordinate with the respective school to determine refund eligibility and will communicate the final decision to the user. Refund processing may take up to 15 business days from the date of approval.

4.3. Refund Method

Approved refunds will be issued to the original payment method used by the user, such as the credit/debit card or bank account used during the transaction. In cases where the original payment method is unavailable (e.g., closed bank account), the Company will discuss alternative refund methods with the user to ensure a smooth resolution.

5. Discretionary Refunds

The Company reserves the right to evaluate refund requests on a case-by-case basis and may approve or deny requests at its sole discretion. This applies particularly to application fees where school policies may also influence the refund decision. The Company will communicate the outcome of such evaluations to the user along with any supporting rationale.

6. Changes to the Refund Policy

The Company reserves the right to modify this Refund Policy at any time. Any changes will be posted on the Platform and will take effect immediately upon posting. Users are encouraged to review the Refund Policy periodically to stay informed about any updates. Continued use of the Platform after changes have been made constitutes acceptance of the updated Refund Policy.

7. Contact Information

For any questions or concerns regarding this Refund Policy, users may contact the Company at: